Refund policy

SunviFashion.com

At SunviFashion, customer satisfaction is our top priority. We strive to provide high-quality fashion apparel that meets your expectations in terms of style, comfort, and value. However, we understand that sometimes a product may not meet your needs or expectations. This Return & Refund Policy explains the terms and conditions under which returns, exchanges, refunds, and cancellations are accepted.

By placing an order on SunviFashion.com, you agree to the terms outlined in this policy. We encourage you to read it carefully to understand your rights and responsibilities.

1. Company Information

Website Name: SunviFashion
Website URL: https://sunvifashion.com
Business Category: Fashion Apparel
Email: sunvifashion@gmail.com
Phone Number: +91 9732839423
Business Address:
Vill – Simulia
P.O – Prasadchak
P.S – Ghatal
Dist – Paschim Medinipur
West Bengal – 721232
India

2. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, unwashed, and unworn

  • The product must be in original condition

  • All original tags, labels, and packaging must be intact

  • The return request must be initiated within 7 days of delivery

Returns that do not meet these criteria may be rejected.

3. Non-Returnable Items

Certain items are not eligible for return or refund, including but not limited to:

  • Innerwear, lingerie, socks, or intimate apparel

  • Customized or made-to-order products

  • Items purchased during clearance sales, flash sales, or special discount offers

  • Gift cards or promotional items

  • Products damaged due to misuse, negligence, or improper handling

SunviFashion reserves the right to determine whether a product qualifies for return.

4. Return Request Process

To initiate a return, please follow these steps:

  1. Email us at sunvifashion@gmail.com within 7 days of receiving the product

  2. Mention your Order ID, product name, and reason for return

  3. Attach clear images or videos if the product is defective or damaged

Once your request is approved, our team will guide you through the return process.

Important: Do not send any product back without receiving return approval from us.

5. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery

  • Share unboxing images or videos clearly showing the issue

  • The product must be unused and in original packaging

After verification, we will offer one of the following solutions:

  • Replacement of the same product

  • Exchange with another product (subject to availability)

  • Refund (as per eligibility)

6. Exchange Policy

We offer exchanges for size or color issues, subject to availability.

Conditions for exchange:

  • Exchange request must be made within 7 days of delivery

  • The product must be unused and in original condition

  • Only one exchange per order is allowed

If the requested size or color is unavailable, we may issue a refund or store credit at our discretion.

7. Return Shipping Responsibility

  • If the return is due to our error (wrong item, defective product, damaged item), we will bear the return shipping cost

  • If the return is due to customer preference (size issue, change of mind), the customer is responsible for return shipping charges

Shipping charges are non-refundable unless the return is due to our mistake.

8. Refund Policy

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

Refund Timeline:

  • Approved refunds are processed within 7–10 business days

  • Refunds are issued to the original payment method

Refund Methods:

  • Prepaid orders: Refund credited to original bank account, card, or wallet

  • Cash on Delivery (COD) orders: Refund processed via bank transfer or UPI (details required)

9. Partial Refunds

Partial refunds may be issued in the following cases:

  • Product returned in used or damaged condition

  • Missing original packaging or tags

  • Return initiated after the eligible return window

The refund amount will be determined after inspection.

10. Cancellation Policy

Order Cancellation by Customer:

  • Orders can be cancelled before shipment

  • Once shipped, cancellation is not possible

Order Cancellation by SunviFashion:

We reserve the right to cancel orders due to:

  • Stock unavailability

  • Pricing or listing errors

  • Payment issues

  • Suspicious or fraudulent activity

In such cases, a full refund will be issued.

11. Cash on Delivery (COD) Orders

  • COD orders are eligible for return only if they meet return conditions

  • Refunds for COD orders are processed via bank transfer or UPI

  • Customers must provide correct bank details for refund processing

SunviFashion is not responsible for delays caused by incorrect bank information.

12. Late or Missing Refunds

If you have not received your refund after the stated timeline:

  1. Check your bank account or payment method

  2. Contact your bank or payment provider

  3. Email us at sunvifashion@gmail.com with your Order ID

We will assist you promptly.

13. Refusal of Delivery

If a customer refuses delivery without a valid reason:

  • Shipping charges may be deducted from the refund

  • Repeated refusal of COD orders may result in account restrictions

14. International Orders (If Applicable)

For international orders:

  • Customs duties and taxes are non-refundable

  • Return shipping costs must be borne by the customer

  • Refunds are processed only after the product reaches us

Delivery timelines may vary depending on destination.

15. Quality Check & Inspection

All returned products undergo a quality inspection. SunviFashion reserves the right to reject a return if the product fails inspection or violates return conditions.

16. Policy Updates & Modifications

SunviFashion reserves the right to modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Customers are encouraged to review this policy periodically.

17. Governing Law

This policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in West Bengal.

18. Contact Us

For any questions, concerns, or assistance regarding returns and refunds, please contact us:

Email: sunvifashion@gmail.com
Phone: +91 9732839423
Address:
Vill – Simulia
P.O – Prasadchak
P.S – Ghatal
Dist – Paschim Medinipur
West Bengal – 721232