Shipping policy
At SunviFashion, we are committed to delivering your fashion essentials safely, quickly, and reliably. This Shipping Policy explains how orders are processed, shipped, and delivered, along with important information regarding timelines, charges, and responsibilities. By placing an order on www.sunvifashion.com, you agree to the terms outlined in this policy.
1. Company Information
Website: www.sunvifashion.com
Email: sunvifashion@gmail.com
Phone: +91 9732839423
Business Address:
Vill – Simulia
P.O – Prasadchak
P.S – Ghatal
Dist – Paschim Medinipur
West Bengal – 721232
India
Category: Fashion Apparel
2. Shipping Coverage Area
SunviFashion currently ships across India. We aim to serve customers in metro cities, tier-2 cities, towns, and many rural areas, subject to courier service availability.
Delivery availability may depend on:
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Courier partner serviceability
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Pin code coverage
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Weather or regional restrictions
If your location is not serviceable, our support team will contact you promptly.
3. Order Processing Time
Once your order is successfully placed and payment is confirmed:
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Order Processing Time: 1–3 business days
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Orders placed on Sundays or public holidays will be processed on the next working day.
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During high-demand periods (festive seasons, sales, special offers), processing times may slightly increase.
You will receive an order confirmation email/SMS after placing your order and a shipping confirmation once the order is dispatched.
4. Shipping Time & Delivery Estimates
Estimated delivery times begin after dispatch, not from the order date.
Estimated Delivery Timeframe
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Metro Cities: 3–6 business days
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Non-Metro / Tier-2 Cities: 5–8 business days
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Remote / Rural Areas: 7–10 business days
Delivery timelines may vary due to:
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Courier delays
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Weather conditions
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Local restrictions
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Unforeseen logistical issues
SunviFashion does not guarantee delivery on a specific date but always strives for timely delivery.
5. Shipping Charges
Shipping charges depend on order value, delivery location, and ongoing offers.
Standard Shipping
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Shipping charges (if applicable) will be clearly displayed at checkout before payment.
Free Shipping
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We may offer Free Shipping on selected products or minimum order values during promotional periods.
Shipping fees are non-refundable, except in cases where the order is canceled by SunviFashion before dispatch.
6. Cash on Delivery (COD)
SunviFashion may offer Cash on Delivery (COD) for eligible pin codes.
Important COD Terms:
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COD availability depends on courier serviceability
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Additional COD charges may apply
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Customers must keep the exact amount ready at delivery
Repeated COD order refusals may lead to restriction of COD service for future orders.
7. Courier & Logistics Partners
We partner with reliable national and regional courier services to ensure safe and timely delivery.
Courier selection is based on:
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Delivery location
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Package size & weight
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Service reliability
SunviFashion reserves the right to change courier partners without prior notice for operational efficiency.
8. Order Tracking
Once your order is shipped:
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You will receive a tracking ID/link via email or SMS.
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Tracking updates may take 24 hours to activate after dispatch.
You can track your shipment anytime using the provided tracking details. For assistance, contact us at sunvifashion@gmail.com.
9. Delivery Attempts
Courier partners usually make 2–3 delivery attempts.
If delivery fails due to:
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Customer unavailability
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Incorrect address
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Phone unreachable
The order may be returned to us. In such cases:
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Re-shipping costs may be charged
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COD orders may not be reattempted
Please ensure your contact details and address are accurate while placing the order.
10. Address Accuracy Responsibility
Customers are responsible for providing:
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Correct shipping address
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Valid phone number
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Proper pin code
SunviFashion is not responsible for delays or non-delivery caused by incorrect or incomplete address details.
Orders returned due to address errors may incur additional re-shipping charges.
11. Delays & Exceptions
Although we work hard to meet delivery timelines, delays may occur due to:
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Natural disasters
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Strikes or lockdowns
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Festive season overload
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Government restrictions
SunviFashion will keep customers informed in case of significant delays.
12. Damaged or Missing Packages
If your package arrives:
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Damaged
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Open
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Missing items
Please follow these steps:
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Do not accept severely damaged packages.
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Take clear photos/videos of the package.
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Contact us within 24 hours of delivery.
Email: sunvifashion@gmail.com
Phone: 9732839423
Claims reported after 24 hours may not be eligible for resolution.
13. Partial Shipments
In rare cases, your order may be shipped in multiple packages due to product availability or logistics reasons.
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You will receive separate tracking details for each shipment.
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There is no additional shipping cost for partial shipments.
14. Undelivered or Returned Orders
Orders may be returned due to:
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Refused delivery
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Incorrect address
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Failed delivery attempts
For prepaid orders:
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Refunds will be processed after the returned item is received and inspected.
For COD orders:
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Re-shipping may require prepaid confirmation.
15. International Shipping
Currently, SunviFashion does not offer international shipping. We only deliver within India.
Any future updates regarding international shipping will be announced on our website.
16. Shipping Policy Updates
SunviFashion reserves the right to update or modify this Shipping Policy at any time without prior notice.
Changes will be effective immediately upon posting on www.sunvifashion.com. Customers are advised to review this policy periodically.
17. Contact Us
For shipping-related queries, feel free to contact us:
📧 Email: sunvifashion@gmail.com
📞 Phone: +91 9732839423
📍 Address:
Vill – Simulia
P.O – Prasadchak
P.S – Ghatal
Dist – Paschim Medinipur
West Bengal – 721232